Boss Revolution Customers

General International Calling Mobile Top-Up Mobile Apps Friends Forever

How do I create an account? Do I need to have a credit card? Why was my credit card declined? Can I safely enter my credit card number on your website? How can I login to my account online? What is a Security Code? Why do I need one? How do I get my Security Code? I forgot my Security Code. How can I retrieve it? How do I update my account information?

How do I create an account?

Click Join Us (or at the top of this page). Complete the easy registration form and in minutes, you will be ready to use Boss Revolution!
Or, you can register directly in any participating retail store selling Boss Revolution.

Do I need to have a credit card?

Only if you wish to register and add funds using our website. Alternatively, you can go to a participating Boss Revolution retailer to register or to add funds to an existing account by paying cash.

Please note that our 100% no questions asked money back guarantee applies only to purchases made with a credit card.

Why was my credit card declined?

Please look over your billing and personal information to make sure that all the information entered is accurate and try again. If you are still not successful, please contact Customer Services.

Can I safely enter my credit card number on your website?

Yes, all personal information is stored safely behind our firewall and online transactions are handled with the highest level of security. All communication with our servers is through HTTPS (Hypertext Transfer Protocol Secure) to prevent our members' information from being intercepted. The security status and authenticity of this website can be verified by clicking on the COMODO SECURE logo at the bottom of this page.

How can I login to my account online?

On our website, go to the My Account page. Enter your Registered Phone Number and your 4-digit Security Code. The Security Code will function as your password for logging into your account online.

What is a Security Code? Why do I need one?

A security code is a four digit number that is assigned to your Boss Revolution account. It is needed:

To log into your account online.
If you want to make a call or recharge from a non-registered phone.
If for some reason we do not recognize your telephone number when you are making a call and cannot process a Pinless call.

How do I get my Security Code?

After you register online or through a participating retailer, a four digit code will be sent to your phone via a text. Alternatively, you can contact Customer Services and request your code.

I forgot my Security Code. How can I retrieve it?

Click "Forgot your Security Code" on the log in page when visiting My Account on this website to have the code sent to your phone, or contact Customer Services to request your code.

How do I update my account information?

Log into your Boss Revolution account.
Go to "Personal Details".
After editing your information, click the "Update" button to save your information.

What is International Mobile Top-Up?

Boss Revolution International Mobile Top Up is a service that allows you to recharge the prepaid mobile phones of your loved ones back home. Topping up a prepaid mobile phone is a quick and easy process. All you need to know is your recipient's country, mobile phone operator ("carrier") and mobile phone number.

How do I complete a top-up online?

It’s so easy!

Select "Mobile Top-Up" on the top menu
Select the recipient's country.
On the next page, fill in the rest of the information. This includes the recipient's carrier, the amount to send, and the recipient's mobile number.
Login to your account with your security code. If you have not registered for Boss Revolution, please register first to receive a security code.
Confirm your order details and payment information on the Order Summary page, and click "Recharge Now". The top-up is submitted and both you and your recipient will receive confirmation of the transaction.

It's even easier once you are logged in

Select "Mobile Top-Up" on the top menu or select one of the actions from the "Mobile Top-Up" tab on the My Account page.
If you select "Mobile Top-Up" on the top menu, or select "Order History" from the tab, you will be taken to the MTU orders page where you can see your previous orders. From here, you can either click "New International Order" to start a new order, or click on the "Reorder" graphic to the right of each order to create a new order to someone whom you have already sent airtime.
If you elect to Reorder, you will be taken to the Order Summary page, where you can confirm the order and payment information (or update as needed) and submit the order.
If you elect to start a new order, enter all the information and click "Next" to go to the Order Summary where you can confirm the order and payment information (or update as needed) and submit the order.

How much can I top up at one time?

Once you choose your recipient's country and carrier, the Order Request page will provide you with a dropdown menu containing the top-up denominations that are available for your selection.

How much top-up will the overseas recipient receive for the denomination selected?

Since this can vary depending on exchange rate fluctuations, please check the pricing with Customer Services.

In what format should I enter the recipient's mobile phone number?

Simply follow the instruction as shown on the order page. Usually the phone number includes the country code, area code and phone number.

How fast is the top-up received?

This is dependent on the recipient’s mobile carrier. We send your order request instantly to the mobile carrier you have selected. Most top-up requests are processed very quickly. However, there are times when a mobile carrier may experience a system delay that prevents the top-up from going through immediately. You and the recipient will get an SMS confirmation when the transaction has been completed successfully.

What happens if I topped up the wrong number?

Unfortunately, you cannot reverse the payment. Please double check that all the information on the Order Summary page is correct for the mobile phone you wish to top up before clicking the button to place your order.

What happens if I cannot top up a mobile number?

Please be sure to select the correct carrier for the number you wish to top up. If you choose an incorrect carrier, the transaction will fail. Also, please make sure you are topping up a prepaid mobile phone number. Mobile top-up does not work for post-paid phones.

Can I top-up a prepaid Mobile Data SIM?

Yes, if it is a prepaid SIM, you can top it up using the mobile top-up service.

What do I do if I receive an error message during the transaction?

Follow the instructions presented to you in the message you received. Some errors simply require correcting a small typo in a phone number. If carefully following the instructions does not solve the issue and you are still unsure how to proceed, please contact Customer Services for assistance.

What should I do if the intended recipient of the top up did not receive it?

Please contact Customer Services and provide the details of your order: Transaction ID, recipient phone number, country and mobile operator. Occasionally, mobile carriers experience temporary outages that may interfere with top-up transactions. If you received a "Pending" notification, please wait until you receive final confirmation of the status of your transaction before contacting Customer Services.

How is an mobile top-up transaction charged?

Your mobile top-up will be charged directly to your credit card and will NOT be deducted from your Boss Revolution calling balance. Your Boss Revolution calling balance is for making calls only and cannot be used to pay for other services.

Is there a validity period for the mobile top up received and how long is it?

The validity period is subject to the carrier’s standard practice and may vary depending on denomination selected. Please ask the recipient to check with the local mobile carrier for the validity period of the mobile top up they received.

What payment cards can I use to top up?

You may use a Visa or MasterCard credit or debit card, or an American Express card.